Traditional QA processes review only 1-3% of customer interactions, leaving 97% of performance data invisible. BotDojo's Assessment Agent analyzes every chat, email, voice call, and social media interaction in real-time, providing complete visibility into agent performance.
- Removes bias from QA reviews with objective, AI-powered analysis
- Replaces anecdotal feedback with data-driven performance metrics
- Stack ranks agents by any KPI combination (CSAT, AHT, FCR, escalation rate)
- Surfaces top and bottom performers instantly with detailed reasoning
Understanding relative performance is crucial for effective coaching and resource allocation. Our Assessment Agent provides three levels of benchmarking to give complete performance context.
- Internal Benchmarking: Highlight performance gaps against your company averages
- AI Comparison: Show where automation outperforms humans (or vice versa)
- Industry Standards: Context from external data when available for competitive positioning
Your chat agents need the right information at the right time. Our AI-powered knowledge management system ensures every customer interaction is backed by accurate, current information that drives faster resolution and higher satisfaction.
- Automatic knowledge base updates from resolved chat tickets and customer feedback
- Real-time fact-checking and information validation during chat interactions
- Smart content suggestions based on customer context and conversation flow
- Integration with existing documentation, FAQs, and internal knowledge systems
- Intelligent tagging and categorization of information for easy retrieval
Your chat agents need the right information at the right time. Our AI-powered knowledge management system ensures every customer interaction is backed by accurate, current information that drives faster resolution and higher satisfaction.
- Automatic knowledge base updates from resolved chat tickets and customer feedback
- Real-time fact-checking and information validation during chat interactions
- Smart content suggestions based on customer context and conversation flow
- Integration with existing documentation, FAQs, and internal knowledge systems
- Intelligent tagging and categorization of information for easy retrieval
Your chat agents need the right information at the right time. Our AI-powered knowledge management system ensures every customer interaction is backed by accurate, current information that drives faster resolution and higher satisfaction.
- Automatic knowledge base updates from resolved chat tickets and customer feedback
- Real-time fact-checking and information validation during chat interactions
- Smart content suggestions based on customer context and conversation flow
- Integration with existing documentation, FAQs, and internal knowledge systems
- Intelligent tagging and categorization of information for easy retrieval
