Insights, trends, and tips for building reliable AI

Customer Stories
How TengoInternet Transformed Customer Support with AI Voice AgentsDiscover how TengoInternet transformed customer support with AI voice agents. Learn how they achieved 67% faster resolution times and 24/7 availability while maintaining high customer satisfaction.
Chris Vaughn
July 11, 2025
7
min read
AI in Customer Support: Why Pre-Built Tools Are Falling Short in 2025Discover why pre-built AI tools are falling short in customer support for 2025. Learn about context importance, evaluation frameworks, and the challenges of scaling AI agents in real-world applications.
Paul Henry
April 20, 2025
8
min read
Artificial Intelligence
OpenAI Search and the Evolution of Real-time AI InformationExplore OpenAI Search and the evolution of real-time AI information. Learn how real-time search capabilities are becoming fundamental for practical AI applications and business intelligence.
BotDojo
April 6, 2025
5
min read
Artificial Intelligence
What Analyzing Every Customer Conversation Reveals About Your ProductDiscover what analyzing every customer conversation reveals about your product. Learn how support tickets expose documentation gaps, product issues, and opportunities for improvement through AI-powered analysis.
Paul Henry
March 23, 2025
6
min read
Artificial Intelligence
Implementing OpenAI Swarm in BotDojo: A Cross-Model Comparison in Multi-Agent Tool CallingExplore BotDojo's implementation of OpenAI Swarm framework for multi-agent workflows. We compare GPT-4o, Claude 3.5, and Llama models in airline customer service scenarios, revealing key insights about tool-calling behaviors and agent coordination.
Paul Henry
March 9, 2025
8
min read
Beyond Cost Savings: How Generative AI Transforms Customer Support into Strategic IntelligenceDiscover how Generative AI transforms customer support into strategic intelligence. Learn how multi-lens analysis across support data, system metrics, and user behavior creates actionable business insights.
February 23, 2025
7
min read
Artificial Intelligence
Hard Lessons Learned from Deploying AI AgentsDiscover hard lessons learned from deploying thousands of AI agents. Learn about context importance, evaluation frameworks, and scaling challenges from real-world AI implementation experience.
Paul Henry
February 9, 2025
8
min read
Customer Stories
How Miva Built a Reliable AI-Powered Knowledge Base with BotDojoLearn how Miva built a reliable AI-powered knowledge base with BotDojo. Discover how they transformed 2,000 pages of documentation into an intelligent, trustworthy resource in under a month.
BotDojo
January 26, 2025
5
min read
Customer Stories
How LINQ Streamlined Customer Support and Transformed Operations with BotDojoDiscover how LINQ streamlined customer support and transformed operations with BotDojo. Learn how they achieved 70% automated request handling and improved response times from 5 minutes to seconds.
BotDojo
January 12, 2025
6
min read
Artificial Intelligence
BotDojo’s AI Voice Agents: The Future of Customer ServiceDiscover BotDojo's AI Voice Agents - the future of customer service with natural conversations, 24/7 availability, and seamless integrations. Transform your customer support with intelligent voice automation.
Chris Vaughn
December 29, 2024
7
min read
Artificial Intelligence
BotDojo Launch: Enhancing AI Assistants with Evaluations and Synthetic DataWatch our live demo introducing BotDojo, the platform that helps you build and improve LLM applications. Learn how targeted evaluations and synthetic data generation can give you confidence to deploy AI assistants to production.
Paul Henry
December 15, 2024
4
min read
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