Insights, trends, and tips for building reliable AI

Customer Stories
How TengoInternet Transformed Customer Support with AI Voice AgentsBy partnering with BotDojo to implement AI voice agents, TengoInternet has oriented their customer support operations around the needs of their customers by dramatically reducing wait times, improving resolution rates, and enabling their human agents to focus on complex technical issues. This change not only enhanced customer satisfaction but also positioned Tengo to scale their support operations efficiently as they continue expanding their network of outdoor WiFi locations across North America.
Chris Vaughn
July 11, 2025
min read
Artificial Intelligence
Hard Lessons Learned from Deploying AI AgentsOver the past year, we've helped companies put thousands of AI agents to work. These agents have handled everything from tier 1 phone and chat support to pulling insights from mountains of data and process automation. Along the way, we've learned some critical lessons about what really works—and what doesn't work.
Paul Henry
June 1, 2025
min read
Artificial Intelligence
What Analyzing Every Customer Conversation Reveals About Your ProductEvery support ticket tells a story about where your product or documentation falls short. When users reach out for help, they reveal critical gaps in your customer experience—whether it's confusing product flows, unclear documentation, bugs, or missing features. By analyzing these interactions, you can spot patterns that point to deeper issues: Are users consistently getting stuck at the same step?
Paul Henry
May 1, 2025
min read
Customer Stories
How Miva Built a Reliable AI-Powered Knowledge Base with BotDojoMiva chose BotDojo for its unique ability to build, evaluate, and deploy reliable AI solutions within a single platform. Unlike other solutions that require multiple tools for building, logging, and evaluation, BotDojo offers a comprehensive approach.
BotDojo
April 1, 2025
min read
Customer Stories
How LINQ Streamlined Customer Support and Transformed Operations with BotDojo
BotDojo
March 14, 2025
min read
Artificial Intelligence
BotDojo’s AI Voice Agents: The Future of Customer ServiceBotDojo makes it straightforward to roll out AI Voice Agents without uprooting your current systems. Their guided setup process includes detailed instructions and best practices, ensuring smooth integration with tools you already rely on.
Chris Vaughn
March 1, 2025
min read
AI in Customer Support: Why Pre-Built Tools Are Falling Short in 2025Over the past year, we've helped companies put thousands of AI agents to work. These agents have handled everything from tier 1 phone and chat support to pulling insights from mountains of data and process automation. Along the way, we've learned some critical lessons about what really works—and what doesn't work.
Paul Henry
February 1, 2025
min read
Artificial Intelligence
OpenAI Search and the Evolution of Real-time AI InformationThe integration of real-time search into AI systems isn't just a feature addition - it's becoming a fundamental capability for practical AI applications. The competition between Google, OpenAI, and specialized providers like Perplexity will likely drive rapid innovation in this space, ultimately benefiting businesses building AI applications.
BotDojo
January 15, 2025
min read
Implementing OpenAI Swarm in BotDojo: A Cross-Model Comparison in Multi-Agent Tool Calling
min read
BotDojo Launch: Enhancing AI Assistants with Evaluations and Synthetic Data
min read
Beyond Cost Savings: How Generative AI Transforms Customer Support into Strategic Intelligence
min read